AladdinStores Buyer Help Centre
1. What is a Request for Quotation (RFQ)?
RFQ is a feature that allows buyers to request custom pricing, bulk order quotes, or personalized product options directly from sellers before making a purchase.
It is ideal for:
• Bulk orders / wholesale deals
• B2B and corporate purchases
• Customized or branded products
• Negotiating quantities or specifications
• High-value or special requests
2. Where can I request a quote?
You can submit an RFQ in two ways:
A. From the Buyer Dashboard
Dashboard → Request Quotes This page shows all your submitted RFQs.
B. From a Product Page
Click “Request a Quote” or “Get a Custom Price” on the product page to open the RFQ form.
3. What information should I include in my quote request?
To help sellers send accurate pricing, include:
• Quantity needed
• Specifications (size, color, material, etc.)
• Customization requirements (branding, logo printing, packaging)
• Preferred price/budget (optional)
• Delivery deadline or location
• Additional notes or clarifications
• Attachments (logos, sketches, product references)
The more details you give, the better the seller can understand your needs.
4. Can I request quotes for multiple items?
Yes. Some sellers allow a single RFQ to include multiple products.If you need several items, list them clearly in the form or attach a reference file.
5. How will I know when a seller replies to my RFQ?
You will receive:
• An email notification
• A dashboard alert under Request Quotes
Click your RFQ to view the seller’s offer, pricing, delivery time, and terms.
6. Can I negotiate the seller’s quote?
Yes. You can reply directly inside the RFQ conversation to:
• Request better pricing
• Adjust quantities
• Ask for different materials, colors, or specifications
• Clarify delivery terms
Negotiation continues until you accept or decline the offer.
7. What happens when I accept a seller’s quote?
Once accepted:
• The RFQ automatically converts into a confirmed order
• You will see it in your Orders section
• You can complete payment via PayPal, Stripe (cards), Bank Transfer, or any enabled method
• The order will follow normal processing and shipping steps
8. Can I cancel or close a quote request?
Yes. You can close an RFQ before accepting the seller’s offer if:
• You no longer need the product
• The seller’s pricing doesn’t match your expectations
• You prefer another seller’s offer
Closed RFQs remain visible in your dashboard for reference.
9. Why hasn’t the seller responded to my RFQ?
Possible reasons:
• Seller has not reviewed the request yet
• Product is out of stock or discontinued
• Your request lacked key details (e.g., no quantity)
• Seller is checking material costs or preparing a custom offer
What you can do:
• Send a polite follow-up
• Submit a new RFQ to another seller
• Contact Support if the issue persists
10. Does every product have the RFQ option?
No. RFQ availability depends on the seller’s settings.Some sellers only allow RFQs for:
• Wholesale items
• High-value products
• Customizable goods
• B2B/Bulk categories
11. Are there minimum quantities for RFQ?
Some sellers require a Minimum Order Quantity (MOQ) before providing a quote.MOQs vary depending on product type and customization needs.
12. Can I attach files to my RFQ?
Yes. You can upload:
• Logos
• Photos
• Sketches
• Specification sheets
• Product references
This is highly recommended for customized products.
13. Where can I track all my RFQ activity?
Go to your Buyer Dashboard → Request Quotes.You will see:
• Products requested
• Sellers contacted
• Dates
• Quote status (Pending, Responded, Accepted, Closed)
• Message history
14. What do RFQ status labels mean?
Status | Meaning |
Pending | Your RFQ was sent and is awaiting seller response. |
Responded | Seller has submitted a quote. |
Accepted | You accepted the quote → order created. |
Rejected / Closed | RFQ ended without an order. |
15. What payment methods can I use after accepting a quote?
Depending on the seller and region, you may pay using:
• PayPal
• Stripe (cards)
• Bank Transfer
• Local payment gateways (if available)
• Other enabled methods
16. Can I compare quotes from multiple sellers?
Yes. You can submit RFQs to different vendors and compare:
• Prices
• Delivery times
• MOQ requirements
• Customization options
Choose the offer that suits you best.
17. Is communication through RFQ secure?
Yes. All RFQ messages stay within the AladdinStores secure dashboard to protect buyers and sellers.
18. What are typical RFQ use cases?
• Wholesale orders (e.g., 500 mugs for corporate gifts)
• Customized products (e.g., gold name necklace)
• Bulk apparel (e.g., 100 eco sweatshirts with logo)
• High-value commodities & equipment
• Private-label manufacturing
19. Can I send a follow-up message to the seller?
Yes. You can message the seller anytime within the RFQ thread to ask questions or request updates.
20. Is RFQ suitable for regular buyers or only businesses?
RFQ is available for both B2B and B2C buyers.Anyone needing custom quantities, bulk discounts, or personalized items can use it.
Summary
The RFQ feature gives buyers a flexible, secure, and direct way to:
• Request bulk or wholesale pricing
• Negotiate special/custom offers
• Communicate directly with sellers
• Convert accepted quotes into orders instantly
RFQ makes bulk buying, customization, and B2B transactions easy and efficient on AladdinStores.
