Master User Agreement / Terms of Use
- Introduction & Scope
- Definitions
- User Eligibility & Account Registration
- Account Responsibilities & Security
- User Conduct & Prohibited Activities
- Products & Listings (Physical, Digital, Used, Services, etc.)
- Purchases & Payments
- Refunds, Cancellations & Returns
- Dispute Resolution & Arbitration
- Limitation of Liability & Indemnification
- Intellectual Property & Licensing
- Privacy & Data Usage (link/summary)
- Termination & Suspension
- Force Majeure
- Electronic Communications & Notices
- Governing Law & Jurisdiction
- Miscellaneous Provisions (assignment, amendments, survival)
Privacy Policy (GDPR/CCPA/GCC-compliant)
- Introduction & Data Controller/Processor Roles
- Types of Data Collected (Personal, Usage, Transactional)
- Methods of Collection
- Legal Bases for Processing (Consent, Contract, Obligation, Legitimate Interest)
- Use of Data (Platform ops, personalization, fraud prevention)
- Sharing & Disclosure
- Data Storage & Retention
- User Rights (access, correction, erasure, portability, objection)
- International Data Transfers
- Security Measures
- Children’s Privacy
- Cookies & Tracking
- DPO Contact (if applicable)
- Changes to Privacy Policy
Cookie & Tracking Policy
- Types of Cookies (essential, analytics, marketing, preference)
- How We Use Cookies
- Consent & Control (opt-in/out)
- Third-Party Cookies
- Retention Periods
- Managing Cookies (browser, device)
- Updates
Seller Protection Policy
- Purpose & Scope
- Protection Against Fraud & Chargebacks
- Seller Obligations
- Disputes & Escalation
- Seller Claims / Reimbursement Process
- Conditions & Exclusions
Buyer Protection Policy
- Purpose & Scope
- Failure to Deliver / Misrepresentation
- Refund & Return Rights (by category)
- Dispute Resolution & Escalation
- Time Limits & Conditions
- Exclusions
Prohibited & Restricted Items Policy
- General Prohibitions
- Category Restrictions
- Luxury/High-Value/Real Estate Additional Rules
- Second-Hand/Used Items Standards
- Content, IP & Licensing
Refund, Returns & Cancellations Policy
- Physical Goods Rules
- Digital Goods Rules
- Services & Bookings
- Auctions & Final Sale Rules
- High-Value Assets & Custom Orders
- Buyer Obligations (condition, return costs, time limits)
Shipping, Delivery & Fulfillment Policy
- Seller Handling Time & Dispatch
- Shipping Methods, Carriers, Tracking
- International Shipping & Duties
- Delays, Lost Packages, Damage in Transit
- Delivery Confirmation & Disputes
Tax, Billing & Invoicing Policy
- Sales Tax, VAT, GST, Duties
- Platform vs Seller Remittance
- Invoicing Requirements
- Seller Tax Responsibilities
- Export/Import Declarations
B2B & Wholesale Trading Policy
- B2B Registration & Verification
- Bulk Order Terms
- Invoices, Credit, Minimums
- B2B Returns/Refunds
- Regulatory Compliance
High-Value & Luxury Asset Policy
- Definition & Examples
- Verification & Documentation
- Escrow, Insurance, Inspection
- Restricted Returns & Auction Terms
- Authenticity & Disputes
- Legal Registration Requirements
Real Estate & Property Listings Policy
- Legal Compliance
- Listing Requirements (permits, ownership)
- Inspection, Escrow & Visits
- Deposit, Payment, Cancellations
- Registration & Disclosure
Freelance & Professional Services Policy
- Scope of Service
- Pricing, Payment, Milestones
- Revisions & Delivery Timelines
- IP Ownership & Licensing
- Confidentiality & Non-Disclosure
- Refund/Dispute Rules
Auction & Competitive Bidding Policy
- Auction Types
- Starting Bids & Reserve Price
- Bidding Process & Duration
- Anti-Sniping Rules
- Cancellations, Refunds
- Final Sale Terms
Commodities & Trade Goods Policy
- Definitions & Examples
- Regulatory Permits
- Quantity & Packaging Standards
- Quality, Inspection, Certification
- Delivery, Duties, Shipping
Marketplace Moderation & Fair Use Policy
- Acceptable Use Rules
- Spam, Harassment, Fake Reviews
- Penalties & Suspensions
- Appeals Process
Intellectual Property & Copyright Policy
- Rights & Ownership
- DMCA / Notice & Takedown
- Licensing for Digital Products
- IP Dispute Resolution
Security, Fraud & AML Policy
- Fraud Monitoring & Prevention
- Payment Security & Encryption
- Identity Verification & KYC
- AML & Sanctions Compliance
- Reporting Suspicious Activity
Accessibility & Inclusive Use Policy
- Commitment to Accessibility
- Assistive Tech Compatibility
- Multi-language Support
- Reporting Accessibility Issues
Modification & Amendment of Policies
- How We Update Policies
- Notice to Users
- Effective Date & Archiving
