If your order is showing as ‘Processing’, this means we are still preparing the order and it has not yet been dispatched. Please note: this status may show for longer during busy trading periods. When your order has been dispatched you will receive a shipping confirmation email as well as a link to track your parcel.
If your order does not arrive within the time frame stated in your confirmation email, please contact our customer support team and they will investigate the delay.
To check the progress of your order, please check your order confirmation email, or track your order here.
This will provide you with the date your order is expected to be delivered as well as your chosen address. In this email, you can also find the link for your order tracker, where you will be provided with regular updates on the status of your dispatch, shipment and delivery.
For the quickest response, our Live Chat can be found by clicking on the question mark in the bottom right-handed corner of our site.
we can deliver to PO Boxes. We offer delivery to permanent residential addresses and places of employment.
If you wish to have your order sent to your workplace, please be sure to include the name of the company when placing your order and ensure that someone will be available to sign for the parcel.
If you miss your delivery or someone is not available to sign for your parcel, our courier will attempt to deliver on a different date. They may also leave a calling card at your address to confirm they have done one of the following:
- Left your parcel with a neighbour
- Left your parcel in a ‘Safe Place’
Alternatively, this card may provide you with:
- A redelivery date.
- Details to collect your parcel from a ‘Pickup Shop’
If you selected DPD Next Day or Saturday Delivery at checkout, you may be offered these additional in-transit delivery options:
• Changing the delivery date
• Requesting leave with a neighbour
• Requesting leave in a ‘Safe Place’
• Requesting collection from a ‘Pickup Shop’
If your parcel has been returned to us after a failed delivery, our Returns team will process a refund for you within 10 working days.
you can select a preferred delivery time at checkout page. However, all of our couriers can provide you with dispatch and delivery information.
If your order is showing as delivered but you have not received it, please check the following:
That your parcel has not been left in an alternative ‘Safe Space’ or with a neighbour.
That your parcel is not at your local post office.
That your courier has not left a calling card with a redelivery date.
That you’ve not received an ‘Attempted Delivery’ notification.
If you are still unable to locate your parcel, contact our Customer Care Team
Please note, on some occasions, the order tracker may inform you that your parcel has been ‘Delivered’ when it is still in transit.
