1. What is the Reports section in my Seller Dashboard?
The Reports section provides real-time analytics about your store’s performance, including sales, earnings, refunds, top-selling products, and financial statements. It helps you track business growth and make informed decisions based on accurate data.
2. Where can I find the Reports tab?
In your Seller Dashboard, look at the left-hand sidebar and click Reports. All reporting tools and analytics are located there.
3. What is the difference between Gross Sales and Net Sales?
- Gross Sales: Total revenue before refunds, discounts, or coupons.
• Net Sales: Your actual earnings after subtracting refunds, coupon discounts, and platform fees.
4. Why are my Gross Sales and Net Sales different?
Differences occur due to:
• Coupon or discount usage
• Refunded orders
• Platform fees and commissions
• Shipping adjustments
5. How often are reports updated?
Reports are updated in real time, meaning every order, refund, or update is reflected immediately.
6. What can I see in the “This Month’s Sales Graph”?
You can view daily performance across the month, including:
• Items sold
• Orders placed
• Gross & net sales
• Shipping charges
• Coupon usage
• Refund values
Each point on the graph represents one day’s activity.
7. How does the “Sales by Day” tab help me?
It gives a detailed daily breakdown of your sales, helping you:
• Identify high-traffic days
• Plan promotions or campaigns
• Compare daily performance
• Understand customer buying patterns
8. What does the “Top Selling” tab show?
This tab lists your best-performing products based on units sold.
It helps you:
• Identify high-demand items
• Restock efficiently
• Create targeted marketing for popular products
9. What is included in the “Top Earning” tab?
It highlights products or categories that generate the highest revenue.
Use it to:
• Identify your most profitable items
• Adjust pricing strategies
• Focus promotions on high-income products
10. What information is available in the “Statement” tab?
The Statement tab includes:
• Full order details
• Platform commission deductions
• Shipping charges
• Final net earnings
• Payout history
You can also export this data for accounting or tax purposes.
11. Can I download my reports?
Yes. Most financial summaries and statements can be exported for bookkeeping, audits, or business records.
12. Why should I check the Reports section regularly?
Regular checks help you:
• Monitor sales trends
• Track customer activity
• Improve inventory management
• Optimize marketing efforts
• Maximize profits through data-driven decisions
13. Why do I see refunded orders in my report?
Refunded orders appear so you can track:
• Customer issues
• Product quality concerns
• Profit adjustments
• Trends in return behavior
This helps maintain and improve customer satisfaction.
14. Why are my numbers lower than expected?
Possible reasons include:
• Coupons or discounts applied
• Refunded orders
• Slow traffic on certain days
• Seasonal changes in customer demand
• Pending orders not yet completed
15. Can I track my shipping earnings separately?
Yes. The Shipping Charged metric shows the total shipping fees collected from customers.
16. How do I know which products need restocking?
Use the Top Selling tab to identify fast-moving products. These should be restocked or promoted, depending on your inventory strategy.
17. How can the reports help with marketing?
Reports can guide your marketing by showing:
• Best days to promote
• Top products to advertise
• Success of past campaigns
• Customer buying patterns
18. Do reports show coupon usage?
Yes. The Coupons Used metric shows how many discounts were applied and the total value redeemed during checkout.
19. Can I use the reports for tax or accounting purposes?
Absolutely. The Statement tab can be exported and contains all necessary transaction details for accounting, bookkeeping, or tax filing.
20. What should I do if my Reports page looks incorrect?
Try the following:
• Refresh the page
• Recheck the date range selected
• Verify if orders are marked as completed
• Ensure no filters are hiding information
If issues continue, you may contact AladdinStores Support for help.
vendors@aladdinstores.com
21. Why does my report show “$0.00” or “0 orders”?
This usually means that there have been no sales recorded for the selected period.
• Make sure you have active products listed and completed orders
• Check the date range or refresh the page
• If sales still don’t appear after recent transactions, wait a few minutes as the system updates in real time
• Reports update automatically once a sale is made
22. Can I filter the reports by specific dates?
Currently, the default report view shows data for the current month.
However, you can switch between tabs like Sales by Day or Statement to view detailed performance.
Future updates will include custom date filters for advanced reporting.
23. How can I export or download my reports?
You can export your Statement as a file for record-keeping or accounting.
• Go to Reports → Statement Tab
• Scroll down and click on Export / Download CSV (if available)
24. Why are refunded orders showing negative values?
Refunded orders are automatically subtracted from your gross and net sales totals.
This ensures accurate reporting and prevents double-counting of refunded transactions.
25. How do I track which coupons were used by customers?
- Go to Reports → Overview Tab
• Check the “Worth of Coupons Used” section for the total value
• For detailed tracking, visit the Coupons tab in your Dashboard to view which coupons were applied and how many times
26. When does the sales chart update?
The sales graph updates automatically each time a new order is placed, refunded, or processed.
If you’ve made sales recently but don’t see them reflected yet, try refreshing the page after a few minutes.
27. Can I compare my sales across different months?
Currently, the dashboard displays your current month’s performance by default.
To compare past data, you can manually record or export your monthly statements and review growth over time.
28. How do refunds and shipping affect my totals?
- Refunds reduce both gross and net sales
• Shipping fees are included in gross sales but not in net profit
Your Statement Tab shows all your financial details — orders, refunds, commissions, shipping, and final payouts.
29. Why does my “Top Selling” tab show no data?
If your store is new or has not made sales yet, the Top Selling tab will remain empty.
Once products are sold, this section will automatically populate with your best-performing items.
30. Where should I start if I’m new?
If you’re new, start with the Revenue and Orders reports to understand your sales activity, then explore Products and Stock reports as your store grows.
