Buyer Support/Store Support
- To open a new support topic, customers have to navigate to their vendor store page.
First, customers need to log in to their account.
Now, visit your vendor’s store page from whom you have purchased. You will notice a Get Support button on the right side, below the name, description and banner image of the vendor.
Shown below:
After clicking Get Support, a pop up form will appear where you will be able to insert your issue or query.
This pop up form will ask you to enter a subject, select order number using the drop-down, and type your message.
View Your Existing Tickets
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Customer Support Options: Reach out via the Contact Us page (usually in the site’s footer) for support with orders, returns, or general inquiries.
- Live Chat / Helpdesk: If available, use our live chat feature for quick, real-time assistance.
