Q1: What are the standard order processing times?
👉 Sellers are expected to process and ship orders within 1–3 business days (unless otherwise specified in their shop policy).
Update your processing time in your product settings if you need longer.
Failing to process on time may negatively impact your seller rating.
Q2: How do I manage orders on AladdinStores?
👉 From your Seller Dashboard → Orders, you can:
View new and pending orders
Update the order status (Processing, Shipped, Completed)
Add tracking numbers
Print invoices or packing slips
💡 Keeping buyers updated with order status builds trust and reduces disputes.
Q3: How do I set shipping rates & processing times?
👉 Go to Dashboard → Settings → Shipping.
Set flat rate, free shipping, or calculated rates (based on buyer’s location).
Define your processing time (1–3, 3–5, or custom business days).
Offer local pickup or international delivery if needed.
💡 Transparent shipping rates help reduce abandoned carts.
Q4: How are shipping delays handled?
👉 If you anticipate a delay:
Update the buyer immediately via messages.
Change the order status with a note.
Provide updated tracking info.
⚠️ Frequent delays without notice may impact your account health.
Q5: How are reviews handled after shipping?
👉 Once the order is marked Completed, buyers can leave reviews:
Reviews include star ratings & feedback.
Good service & timely delivery = positive reviews.
If a review is unfair or violates marketplace rules, you can report it to AladdinStores support.
Q6: What if a buyer opens a case about shipping or delivery?
👉 A case may be opened if:
The item hasn’t arrived
It was damaged in transit
It’s different from the description
In such cases:
Communicate directly with the buyer first.
If unresolved, AladdinStores support will step in as mediator.
Final resolution may involve refund, replacement, or partial compensation.
