AladdinStores — Seller Dashboard Professional Manual
The Orders section in your Seller Dashboard allows you to monitor, manage, and process all customer purchases in one centralized location. This guide explains how to navigate the Orders page, understand statuses, and efficiently fulfil orders.
See Below image and how to use it step-by-step.
1. Accessing Your Orders
1. Log in to your AladdinStores Seller Dashboard.
2. From the left-hand navigation menu, select “Orders.”
3. You will be redirected to the Orders Overview Page, where all new, ongoing, and completed orders are displayed (as shown in the referenced image).
If your store has not received any orders yet, the system will display the message:“No orders found.”
2. Understanding Order Statuses
Order statuses help both sellers and buyers track the progress of a purchase. Below are the meanings of each status you may see:
Status | Meaning |
Pending Payment | The order was placed, but the customer’s payment has not been confirmed yet. |
Processing | Payment is verified; the order is now being prepared for packaging and shipment. |
Pickup / In Transit / Out for Delivery | The order has been dispatched and is currently moving through the delivery process. |
Completed | The order has been successfully delivered to the customer. |
On Hold | The order is paused due to pending confirmation or an unresolved issue. |
Cancelled | The order was cancelled by either the buyer or the seller. |
Refunded | Payment has been returned to the buyer. |
Failed | The payment attempt did not succeed, or the transaction could not be processed. |
Tip: Always keep order statuses updated to maintain transparency and customer trust.
3. Using Filters and Search Tools
The Orders page provides multiple filtering and search tools to help you locate and manage orders quickly:
Available Filters
• Filter by Register: View orders based on the store type or customer category.
• Search Orders: Enter keywords such as buyer name, product name, or Order ID.
• Date Range Selector: Choose a specific timeframe to view orders received within those dates.
• Filter Button: Apply the selected search criteria.
• Reset Button: Clear all filters and refresh the results.
Export Options
• Export All: Download a full report of all orders (CSV/Excel).
• Export Filtered: Download only the orders matching your search criteria.
These exports are ideal for monthly reporting, accounting, and performance analysis.
4. Viewing Order Details
Once your store receives orders, they will appear in the order list below with key details:
Each order in the list includes:
• Product Name
• Order ID
• Order Status
• Order Date
• Payment Method
• Your Earnings
Note: If no orders are found, the message “No orders found” will appear — as shown in the image.
Clicking on any order will open the full order details page, where you can:
• View customer information
• Print invoices
• Add tracking details
• Update the order status
• Manage refunds or cancellations
5. Payment Connection Reminder
If your payout method is not set up, you will see a red notification at the top of your dashboard:
“Your account is not connected with PayPal Marketplace. Connect your PayPal account to receive automatic payouts.”
To enable automatic withdrawals and faster payments:
1. Go to Settings → Payment
2. Connect your PayPal or Stripe account
3. Save your settings
This ensures you receive payments without delays.
6. Seller Best Practices
• Confirm new orders promptly to keep buyers satisfied.
• Update order status regularly to avoid delays.
• Provide tracking information whenever possible to reduce customer inquiries.
• Export reports monthly: Use Export All to export reports monthly to keep a record of your sales, for financial tracking and business planning.
• Maintain active payout settings to avoid payout interruptions. Link your PayPal or Stripe account for automatic payouts (visible at the top of your dashboard).
