Q1: How do I start selling on AladdinStores?
👉 After registering as a seller, log in to your Seller Dashboard. From there, you can:
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Add product listings
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Set prices & stock levels
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Choose shipping options
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Publish your products
Once your products are approved, they will appear on the AladdinStores marketplace.
Q2: What are the order processing times?
👉 Sellers are expected to process and dispatch orders within 1–3 business days of receiving them (unless otherwise stated in your store policies).
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If you need more time, update your processing time in the product settings.
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Orders not processed within the promised timeframe may impact your seller rating.
Q3: How do I manage my orders?
👉 Go to Seller Dashboard → Orders. From here, you can:
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View new, pending, or completed orders
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Update order status (processing, shipped, completed)
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Add tracking information
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Print invoices for customers
Q4: Can I create postage/shipping labels directly from AladdinStores?
👉 Yes (if enabled in your seller account).
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You can generate postage labels from the Orders tab.
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Shipping charges will be calculated based on the buyer’s location and your store’s set rates.
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You can choose courier partners integrated with AladdinStores, or manage shipping manually.
Q5: How do I set shipping rates & processing times?
👉 Go to Dashboard → Settings → Shipping. You can:
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Define flat rate, free shipping, or calculated rates
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Set processing time (e.g., 1–3 days, 3–5 days)
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Offer local pickup or international delivery
💡 Tip: Be clear with shipping costs & timelines to avoid disputes.
Q6: How are reviews managed?
👉 Buyers can leave reviews after an order is completed.
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Reviews include star ratings & written feedback.
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Positive reviews help increase trust & sales.
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If a review is unfair or violates policy, you can report it for review by AladdinStores support.
Q7: What if there is a case or dispute with a buyer?
👉 Cases are opened when a buyer reports an issue (e.g., late delivery, damaged product, item not as described).
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First, try to resolve directly with the buyer via messages.
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If unresolved, AladdinStores support will step in to review and mediate.
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Repeated disputes may affect your seller rating & account standing.
