AladdinStores Shipping & Delivery Policy

To ensure a consistent, high-quality customer experience, all sellers on AladdinStores are required to follow the fulfillment shipping standards outlined below.

AladdinStores operates on a Self-Ship model, meaning sellers have full control over their logistics, courier selection, and delivery operations. Compliance with these standards is mandatory to maintain seller status and performance visibility.

1. Order Processing & Handling

• Order Acknowledgment (24-Hour Rule):
  Sellers must review and acknowledge all new orders within 24 hours of placement.

• Processing Time Compliance:
  All orders must be shipped within the processing time stated on the product listing. While the standard requirement for most products is 24–48 hours (1–2 business days), items requiring customization or special handling may have extended timelines as specified on the listing page.

Failure to meet this timeframe may result in:

• • Order cancellations
  • Reduced seller ratings
  • Lower search visibility

2. Shipping & Tracking Requirements

• Mandatory Tracking Information:
  Every shipped order must include:
  • Valid tracking number
  • Courier/service provider name
  • Then Seller must (Updated these in the AladdinStores Seller Dashboard for the specific product order)
• Accurate Shipping Status:
  Orders must only be marked as “Shipped” once physically handed to the courier.
• Proof of Delivery (POD):
  Sellers must retain delivery confirmation or courier receipts for at least 60 days.
  This is required for dispute resolution (e.g., “Item Not Received”).

Order Fulfillment Requirements:

To complete an order, the seller must update the following in the AladdinStores Seller Dashboard:

Valid Tracking Number: A unique identifier provided by the carrier.

Courier/Service Provider: The name of the shipping company (e.g., Aramex, DHL, FedEx).

Status Update: The order must be marked as “Shipped” only after the package is physically handed to the courier.

3. Shipping Zones & International Compliance

• Accurate Shipping Coverage:
  Sellers must only offer shipping to regions where delivery can be reliably completed.
• Customs & Import Duties:
  For international orders:
  • Sellers must clearly state in their policies that
    customs duties, taxes, and import fees are the buyer’s responsibility

4. Packaging & Product Safety

• Secure Packaging:
  All items must be packaged to withstand transit conditions.
  Sellers are financially responsible for damage caused by poor packaging.
• Product Accuracy:
  The delivered item must exactly match the listing, including:
  • Size
  • Weight
  • Material
  • Specifications

5. Communication & Dispute Resolution

• Delay Notifications:
  Sellers must proactively inform buyers of any shipping delays via the platform.
• Response Time:
  All shipping-related inquiries or disputes must be addressed within 48 hours.
• Escalation:
  If unresolved within the required timeframe, AladdinStores may:
  • Intervene
  • Issue refunds
  • Deduct costs from seller accounts

Performance Standards Summary

Compliance Note:
Seller performance is continuously monitored. Meeting these standards improves visibility, trust, and sales performance.

Logistics & Shipping Setup Guide

AladdinStores provides sellers with full control through a Self-Ship model, allowing flexible logistics and global reach.

1. Shipping Methods

Sellers must define their shipping structure:

• Domestic Shipping:
  Delivery within your country using selected couriers
• International Shipping:
  Specify countries served and associated costs
  • Clearly state: Customs duties are the buyer’s responsibility
• Local Delivery / Pickup (Optional):
  • Hand delivery
  • Physical pickup location
• Tracking:
  Providing tracking is strongly recommended to build trust and reduce disputes

2. Handling & Delivery Timelines

• Processing Time:
  Time required to prepare and dispatch the order
  (e.g., 1–2 business days)
• Delivery Timeframe:
  Total estimated delivery duration from purchase to arrival

3. Seller Policies (Mandatory Setup)

Each seller must define:

• Shipping Policy – how and where items are shipped
• Return Policy – conditions for returns
• Refund Policy – when and how refunds are issued
• Processing Time – order preparation time
• Delivery Timeframe – expected delivery duration

Self-Ship Model (Seller Responsibility)

Under the Self-Ship system, sellers are fully responsible for:

• Selecting and managing couriers
• Defining shipping zones (local, regional, global)
• Setting shipping costs (included or separate)
• Managing packaging and delivery
• Ensuring successful end-to-end fulfillment

Benefit:
This model allows sellers to:

• Use preferred couriers
• Negotiate better rates
• Operate flexibly across markets

Copy & Paste Policy Templates (For Sellers)

1. Shipping Policy

“We offer reliable shipping across the Middle East and internationally. Orders are fulfilled through [Courier Name]. Shipping costs are [included / calculated at checkout].
For international orders, customs duties and taxes are the responsibility of the buyer. Tracking details will be provided once your order is shipped.”

2. Return Policy

“We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with all tags attached.
Customized or hygiene-sensitive items are non-returnable unless defective.”

3. Refund Policy

“Refunds are processed after inspection of returned items. Approved refunds will be issued to the original payment method within 7–10 business days.
Damaged or defective items qualify for full refunds, including shipping costs.”

4. Processing Time

“Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next working day.”

5. Delivery Timeframe

“Estimated delivery within Bahrain is 2–3 business days after processing. International delivery times vary by destination and may be longer during peak seasons.”

Ready to Start Selling

Once your:

• Shipping settings
• Store policies
• Payment details

are fully configured, you can begin listing products and selling on AladdinStores.

If you want next, I can:

• Turn this into a Seller Help Center page (A–Z structure)
• Or simplify it into a beginner quick-start checklist version (like Amazon onboarding)

AladdinStores Shipping & Delivery Policy

To ensure a world-class shopping experience, all sellers on AladdinStores must adhere to the following fulfillment standards. While you as a seller have full control over your logistics via the Self-Ship basis model (Sellers on AladdinStores operates on Self-Ship basis), staying compliant with these rules is mandatory to maintain your seller status and protect your business.

1. Order Processing & Handling Time

• The 24-Hour Commitment:Sellers must acknowledge every new order within 24 hours.
• Binding Windows:You are required to ship the item within the “Processing Time” stated on your product page. Consistent delays beyond your promised window may lead to automatic order cancellation and a lower store rating.

2. Tracking & Documentation Requirements

• Mandatory Tracking:Every order shipped must be updated in the AladdinStores Seller Dashboard with a valid tracking number and the name of the courier used.
• Real-Time Updates:You must mark the order as “Shipped” only when the package is physically in the courier’s possession.
• Proof of Delivery (POD):Sellers must retain a copy of the delivery receipt or courier confirmation for 60 days. This is your primary evidence in the event of an “Item Not Received” dispute.

3. Shipping Zones & International Compliance

• Geographic Accuracy:You must only offer shipping to regions where your chosen courier can guaranteed delivery.
• Customs Disclosure:For international sales, sellers must clearly state in their store policy that Customs Duties and Import Taxes are the sole responsibility of the buyer.

4. Packaging & Product Safety

• Standardized Packaging:All items must be packed securely to withstand transit. Sellers are financially responsible for any items that arrive damaged due to inadequate or poor packaging.
• Description Match:The item shipped must exactly match the weight, size, and material described in your listing to prevent “Product Not As Described” claims.

5. Communication & Dispute Resolution

• Proactive Delay Alerts:If your courier encounters an unexpected delay, you are required to message the buyer through the AladdinStores platform immediately.
• Resolution Window:Sellers are expected to respond to shipping-related inquiries or disputes within 48 hours. Failure to resolve issues within this timeframe may result in AladdinStores intervening to issue a refund at the seller’s expense.

Performance Standards Summary

Compliance Note: AladdinStores monitors shipping performance closely. Maintaining these standards ensures your store remains active and prioritized in customer search results.

Guide to Logistics & Store Policy Setup

Sellers on AladdinStores operate on a Self-Ship basis, giving you full control over your logistics, costs, and global reach. You are responsible for selecting your own couriers, managing shipping zones, and ensuring safe, end-to-end fulfillment.

1. Define Your Shipping Methods

• Domestic Shipping:Set your rates and preferred couriers for deliveries within your country.
• International Shipping:Specify which countries you ship to globally.
  • Note:Clearly state that any Customs Duties or Import Taxes are the responsibility of the buyer upon arrival in their country.
• Local Delivery or Pickup (Optional):You may offer personal hand-delivery or provide a physical address for customers to collect their orders.
• Tracking Numbers: Providing valid tracking information is highly recommended to build trust and resolve disputes quickly.

2. Set Your Timelines

• Processing Time:The time you need to prepare, pack, and hand the item to your courier (e.g., 1–2 business days).
• Delivery Timeframe: The total estimated wait time for the customer from the moment of purchase until it reaches their door.

3. Establish Your Protection Policies

• Shipping Policy:Explains how you send items and where you are willing to ship.
• Return Policy:Defines the conditions for accepting items back (e.g., “within 14 days if unused”).
• Refund Policy:Explains when and how money is returned to the buyer (e.g., to the original payment method).

Copy & Paste Templates for Your Store

You can adapt these templates for your store settings:

1. Shipping Policy

“We offer reliable shipping across the Middle East and globally. Orders are fulfilled through [Your Courier Name]. Shipping costs are [included in the price / calculated at checkout]. For international orders, please note that any customs duties or local taxes are the responsibility of the buyer. Once dispatched, you will receive a tracking number via email.”

2. Return Policy

“We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and with all tags attached. Please note that hygiene-sensitive items (like earrings or swimwear) and customized products are non-returnable unless defective.”

3. Refund Policy

“Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed back to your original payment method within 7 to 10 business days. If an item arrives damaged, we will provide a full refund including shipping costs.”

4. Processing Time

“Quality takes time! We typically process and pack your orders within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next working day.”

5. Delivery Timeframe

“After your order is processed, estimated delivery within Bahrain is 2 to 3 business days. International delivery times vary by destination. Please note that delivery may take longer during peak shopping seasons.”

[Click Here for the Seller/Vendor Shipping & Returns Guide]

Ready to Sell?

Now that your store information, policies, and payout details are set, you are officially ready to list your items and start your journey!

[Start Now: Add Your Products Guide]

Logistics & Policy Setup

Sellers on AladdinStores operate on a Self-Ship basis, meaning you have full control over how your products reach your customers. You must define the following:

• Shipping & Delivery Methods:
  • Domestic Shipping: Define your rates and couriers for deliveries within your country.
  • International Shipping: Specify which countries you ship to globally and the associated costs.
  • Local Delivery or Pickup (Optional): Choose if you want to offer hand-delivery or a physical location for customers to collect their orders.
  • Tracking Numbers: Indicate if you will provide tracking for every order to ensure buyer peace of mind.
• Handling & Timelines:
  • Processing Time: The time you need to pack and hand the item to the courier.
  • Delivery Timeframe: The estimated total time from the moment of purchase until it reaches the customer.
• Customer Protection Policies:
  • Return Policy: Clear rules on when and how a customer can return an item.
  • Refund Conditions: Specific details on how money is returned (e.g., full refund for damage, partial for change of mind).

On AladdinStores, this model is often called Self-Ship. Here is a professional way to phrase that for your guide:

Shipping Methods & Responsibility

Sellers on AladdinStores operate on a Self-Ship basis, giving you full control over your logistics:

• Courier Choice: You are responsible for selecting and managing your own courier services outside of the platform.
• Shipping Zones: You decide your reach. You can choose to sell locallyonly, ship globally, or limit your services to specific countries.
• Cost Management: You have the flexibility to include shipping costs within your product price or set them separately based on your chosen courier’s rates.
• End-to-End Fulfillment: From secure packaging to final delivery, the seller is responsible for ensuring the product reaches the buyer safely and on time.

Why this is good for you:
It allows you to use local couriers you already trust and negotiate your own rates, which is especially helpful for hobbyists or businesses with unique shipping needs.

As Sellers on AladdinStores operate on a Self-Ship basis. Set up your shipping, delivery, return, and refund information. Define how orders will be Shipped, delivered and handled. 

• Shipping methods (Sellers are responsible for shipping)
• Domestic shipping & Delivery (within your country)
• International shipping
• Processing time
• Delivery timeframe
• Tracking numbers (if available)
• Local delivery or pickup (optional)
• Return policy
• Refund conditions

Details how you should also set your store policies:

• Shipping Policy: This explains howyou send items (e.g., using AladdinStores delivery or your own courier) and where you are willing to ship.
• Return Policy: This tells customers ifyou accept items back and under what conditions (e.g., “accepted within 14 days if unused”).
• Refund Policy: This defines whena customer gets their money back (e.g., only if the item is damaged) and the method of payment for the refund.
• Processing Time: This is the time you need to preparethe order (e.g., “1–2 business days to pack”) before the courier picks it up.
• Delivery Timeframe: This is the total timethe customer has to wait until the package arrives at their door (e.g., “3–5 days depending on location”).

Setting clear policies is essential for protecting yourself as a seller and building trust with buyers. You can copy and adapt the following below templates for your settings:

1. Shipping Policy

Explains how the product gets to the customer.

“We offer reliable shipping across MiddleEast. Orders are fulfilled through [your courier name, e.g., /Local Courier]. [Shipping costs are included/calculated at checkout based on your location]. Once your order is dispatched, you will receive a tracking number via email.”

2. Return Policy

Defines the conditions for accepting items back. 

“We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and with all tags attached. Please note that hygiene-sensitive items (like earrings or swimwear) and customized products are non-returnable unless defective.”

3. Refund Policy

Explains how and when money is returned.

“Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed back to your original payment method within 7 to 10 business days. If an item is arrived damaged, we will provide a full refund including shipping costs.” 

4. Processing Time

The time you need to get the order ready.

“Quality takes time! We typically process and pack your orders within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next working day.”

5. Delivery Timeframe

How long the customer will wait for the package.

“After your order is processed, estimated delivery within Bahrain is 2 to 3 business days. Please note that delivery times may vary slightly during peak shopping seasons or promotional events.”

Click Here for the Seller/Vendor Set Shipping, Delivery and Returns Guide.

Now that your store is set up and all store information, policies, payouts and details have been provided, you can start adding your products.

Once your store is ready, you can start adding products.

Start with Add Your Products Guide.